Delivery

Delivery Details At Bryluen Botanicals

When will my order be sent?

We aim to dispatch orders within 24 hours Monday - Friday. If you need your order quickly please get in touch.

 

How will my order be sent?

We use a variety of royal mail services depending on what service you select at checkout and/or the value or size of your order.

How much does it cost?

Spend £50 and you qualify for free postage! 

We also have a variety of options at checkout including 1st class. 

Please factor in any local customs or taxes that may be payable in your country, these vary depending on your location and are payable by yourselves.

What will my order be packed in?

We have spent a lot of time researching and choosing the most environmentally sound option and whilst trees are a precious resource, when it comes to mailing boxes they are the best option. You can even home compost them or simply recycle.

If your order needs a larger box we actually try and reuse any that stock come to us in, they may not be pretty, they may be on the third or forth use but we think its important to keep using these items until the end of their lifespan! We do buy in a small amount of ‘virgin’ boxes too which are certified.

For packaging, void filling and padding we again reuse anything sent to us by our suppliers - we do have to sometimes use bubble wrap on larger orders, we would be so sad if your order arrived broken. Mainly it is paper -  cornstarch peanuts - both make a 

These methods of reuse are actually more time consuming for us not to mention the space required to store it all ready for repurpose but it is very important to use to reuse anything we can and encourage you to do the same.

We also send very little inside our packages, no invoices or packing slips (these are sent via email) just a small paper slip with important details for returns on.

 

Do you ship to Europe and Worldwide?

Yes but please note you will be possibly be liable for customs fees and VAT in your own country. Please do your research to what this will be as it varies.

We will not issue any refunds for items not collected due to unpaid customs or fees. If the item is returned to us due to none collection then we will issue a refund less the cost of postage.

 

My order Hasn't arrived.

Don't worry, if your order is lost on its way to you we will issue a refund or replacement. 

However we have to wait 20 working days from dispatch before we can declare something as lost.

Please contact us if you order hasn't arrived in 10 days.